Discretion Policy

How we handle your rental details and keep your booking discreet. In this note, "we" means Kulungu.Games, the Lessor, and "you" means the Lessee.

What we collect

When you fill in the rental form, we record:

• Your full names or registration number, or the code name you choose to use.
• Your phone number.
• The item(s) issued and their condition at issue.
• The date issued and the date to be returned.
• The date returned and the return condition of the Item(s).
• Your signature and the date you sign.

We also receive any details you choose to share when you call or message us.

How we use it

We use your details only to confirm availability, arrange delivery or pickup, manage the return and deposit, and contact you about the booking. We do not use them for marketing or add you to a mailing list.

We keep the record for as long as the rental and any return or deposit matter need it, then we delete or anonymise it.

Sharing

We do not sell, publish or share your details with any third party. The only exception is a testimonial you choose to give us. We will publish it only with your consent, and only with the name or code name you agree to use.

If you contact us through WhatsApp, the message is delivered through WhatsApp as with any other message you send there. We do not copy it into another system or use it for anything else.

Discreet rentals

Some of the games we rent are couple or adult games. We know that discretion matters, so those rentals are handled differently.

• You do not have to give your real name. Use a code name in the Lessee name field instead.
• We will use that code on your rental record and on anything we write for the booking.
• We do not ask for other details that could identify you at a glance.
• We do not tell anyone outside your booking which game you rented.

The booking stays discreet from the first message to the return.

Your choices

You can ask us what details we hold about your booking. Once the rental is complete and any return or deposit matter is closed, you can ask us to delete the details we no longer need to keep.

Questions

Questions about your details? Call +254 710 229 263.

Back to all games